Manager Business Support (Technology)

Kampala, Central Region, Uganda · IT Systems & Innovation


Job Title: Manager Business Support (Technology)

Duty location: Head Quarters, Kampala

Job Opening: 9th August, 2019

Application Deadline: 25th August 2019

About Tugende

Tugende is a technology enabled asset finance company with a social mission. We provide an affordable path to ownership of income-generating assets for proven entrepreneurs. Our primary product is a lease to own motorcycle financing package which includes training, life and health insurance, and active support. Tugende currently serves tens of thousands of clients in Uganda and we are preparing to extend our offering into Kenya.

With a market for motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is expanding rapidly in our core product. We are also building a platform with our staff, branches, data, systems, and deep knowledge of the informal sector, to expand into other asset financing as successfully as we have with our current core product.

About this Role:

We are looking for competent and motivated individual who can work independently with limited direction to provide guidance and mentorship for our existing IT Team, and a link between the I.T Systems and Innovations Team (systems developers and systems administrators) working on our existing and future systems and the Head of I.T Systems and Innovations.

Tugende’s mission is: “Helping people help themselves. The Manager Business Support is responsible for managing both systems development and upgrade projects through all phases of the Software Development Lifecycle. This will involve but not limited to Requirements collection and elicitation, resource allocations, quality assurance, roll out strategies, and documentation. General administration of existing infrastructure and project management of ongoing I.T projects will be at the center of this role. On a few occasions, supporting the developers with actual programming skills will be required.

Key duties to be performed:

The job holder will perform the following duties:

1) Project Execution to Support Key Growth Goals

Software Development Life Cycle

2) Supervise the System Administration And Maintenance Team

Systems Administration

Technology Reviews

Manage Help Desk Tickets

Hardware Maintenance

3) Supervision of direct reports

Task allocation and scheduling

Performance Management


Prefered skills, knowledge & abilities

The I.T Business Support Coordinator should be able to demonstrate his | her technical and soft skills in the following aspects:



Technical skills

Preferred Qualifications and experience:


What will you gain?

Career Trajectory: This is a role with significant leadership potential to grow as the company and operations function grow. Someone who does this job can be promoted to; Head of IT, Systems and Innovations among others.

Career Development: You will constantly develop skills and further your career while working with Tugende by building knowledge and skills using Tugende systems, understanding of lease accounting, Improve computer skills, learning new methods to work with clients and help them overcome repayment challenges, Stay abreast of new innovations and financial services so as to better meet customer needs, participate in programing: Attend career development programs organized by Tugende and learn how to ride a motorcycle

Hours and compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up.

Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a livable wage. Help be part of this movement!

Great Team: Tugende has a smart, fun, and growing team of 250+ Employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

More About Tugende

Tugende means “let’s go” in Luganda and signifies the company's mission and what you say on the back of a motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow,2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion start-ups in Africa. We have appeared in The Guardian, BBC, Economist, and elsewhere.

As part of our regional expansion in East African,Kenya is now launched! Beyond geographic growth, Tugende's future will include multiple asset finance products, and tools to help Tugende to reach millions of customers without losing high touch personal support.

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