Field Technician (5)

Uganda · Operations


Title: Field Technician (5)

Reporting To: Branch Coordinator

Job Opening: July 4, 2018

Application Deadline: July 18, 2018

Duty stations: Kampala, Mukono, Iganga, Wobulenzi, Masaka (Specify preferred duty stations)

Company Overview

Tugende is a for-profit social enterprise based in Uganda. Our mission is providing finance and support to help the self employed own income generating assets. Our core product is a lease to own model for motorcycle taxi drivers (boda bodas) who own their own motorcycles in 19 months or less with weekly payments similar to what they otherwise pay to rent indefinitely from informal landlords. Ownership significantly increases income, job security and road safety.

Tugende currently serves over 6,000 active customers in Uganda through 150+ employees across 7 branches, and 4,500 additional leases have already been fully repaid.

With a market for motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is expanding rapidly in our core product. We are also building a platform with our staff, branches, data, systems, and deep knowledge of earners in the informal sector, which will easily enable us to expand into other asset finance and value added services offerings in the near future.

About this Role:

The Field Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be able to work autonomously and responsibly by conducting motorcycle procurement, pre-delivery inspections, delivery coordination, installations, testing, repairs and maintenance of all Tugende motorcycles.

Key duties to be performed:

The job holder will perform the following duties:


Personal specifications:

a) Preferred skills, knowledge & abilities

b) Preferred Qualification:

c) Preferred experience:

d) Key competencies


What will you gain?

Career Trajectory: This is a role with significant potential to grow as the company and Special Projects function grow. Someone who does this job can be promoted to; Senior Field Technician, Field Technician Supervisor or Branch Coordinator.

Career Development: You will constantly develop skills and further your career while working with Tugende by building knowledge of and skills at using Tugende systems, understanding of lease accounting, Improve computer skills, Learn new methods to work with clients and help them overcome repayment challenges, Stay abreast of new innovations and financial services so as to better meet customer needs, Participate in programing: Attend career development programs organized by Tugende and learn how to ride a motorcycle

Hours and compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up.

Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda-boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Great Team: Tugende has a smart, fun, and growing team of 150+ Employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

More About Tugende

Tugende means “let’s go” in Luganda and signifies the company's mission and what you say on the back of a motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion start-ups in Africa. We have appeared in The Guardian, BBC, Economist, and elsewhere.

Tugende plans to expand to at least 20 locations in Uganda over the next two years as well as to expand regionally to countries such as Rwanda, Kenya and Tanzania. Tugende is currently launching a pilot in Kigali, Rwanda's capital city.

Beyond geographic growth, Tugende's future will include multiple asset finance products, value added services like insurance, and cutting-edge technology implementation for credit scoring and tools to help Tugende to reach millions of customers without losing high touch personal support.

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