Head of IT, Systems and Innovation

Uganda

Description

Job Title: Head of IT, Systems and Innovation

Reporting To: Chief Operations Officer

Job Opening: August 28, 2017

Application Deadline: September 11, 2017

Job Summary

The Head of IT, Systems and Innovation is a senior, department leading role overseeing all IT and Systems functions in Tugende. The role includes management of our IT team (managing basic hardware, software and network areas) and our Systems Team (who oversee our current systems and are tasked with incremental improvements and delivery of the next Iteration which is likely to be a bespoke CRM / ERP).

The role will be responsible for managing all existing systems to ensure functionality, quality and efficiency whilst ensuring technology enables Tugende’s growth goals. implementation of new IT systems and policies, and all systems development related projects.


About Tugende

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers in Uganda own their own motorcycles via a fair, transparent lease-to-own model instead of renting indefinitely. Ownership significantly increases income, job security and road safety.

Across Uganda, and many other emerging markets, motorcycles help drive the economy, mitigating traffic jams and bad roads as well as offering hundreds of thousands of jobs for those with little formal education. Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families, even without credit histories, collateral, and in industries considered high risk by traditional lenders.

Learn more about our founding and mission here and here. Tugende means “let’s go” and both signifies our mission and is the actual phrase used when climbing on a motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow and Tugende has appeared in the Economist, VC4Africa, and elsewhere.


The Opportunity

The Head of IT, Systems and Innovation is a senior, department leading role overseeing all IT and Systems functions in Tugende. The role includes management of our IT team (managing basic hardware, software and network areas) and our Systems Team (who oversee our current systems and are tasked with incremental improvements and delivery of the next Iteration which is likely to be a bespoke CRM / ERP).

The role will be responsible for managing all existing systems to ensure functionality, quality and efficiency whilst ensuring technology enables Tugende’s growth goals. implementation of new IT systems and policies, and all systems development related projects.

We currently serve over 4,000 customers in Kampala and five other Ugandan cities and we plan to expand quickly over the next few years. As Tugende continues to scale our systems must develop at the same rate. We are currently rolling out a Salesforce based origination and portfolio management system which needs monitoring and improving upon. Within the next 6 months this role will be responsible for scoping and designing our next stage of systems to meet our growing needs.

The Head of Information Systems will drive the specification and delivery of creative technical solutions that further accomplish our mission. They will own Tugende’s adoption of new technology that enables us to help our customers better and faster and should be prepared to continuously discover, evaluate and implement new technologies to maximize development efficiency.

The successful candidate will join our current team of 120 on a full time basis. This is a cross-functional role that will collaborate across the whole organization to analyse the business requirement and turn processes into implementable systems solutions. This role reports to the COO and manages the growing IT team. The IT and Systems Innovation teams are 4 at present, but quickly growing and likely to double before the end of the year. The Head of Information Systems will drive the budget, growth and success of this team.

We are looking for an experienced IT manager and all-around Software Development expert, with the personality for managing people, timelines and risks. We want somebody who is not afraid of leading from the front or getting your hands dirty. In general, a broader skillset within the required range is preferable to a deep specialisation.

Key Responsibilities

Team Lead and Department Management:

Management of Existing Systems:

Improve Technology Solutions:

Requirements

The Ideal Candidate will have

Nice to Have

Benefits

What will you gain?

Career Trajectory: This is a Senior Role with significant potential to grow as the employee and team expand.

Hours and compensation: This position is for a full-time employee who can take on additional IT-related responsibilities as new tasks and projects come up. Compensation is extremely competitive and will be determined based on experience and commitment. Please specify your availability and preferences when you apply.

Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Great Team: Tugende has a smart, fun, and growing team of 120 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

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